The Rebus International Order Guide
Rebus is lucky enough to work with customers from all over the world, and we appreciate that without being able to physically try on our jewellery pieces, you want to make a fully informed decision on a piece that you will treasure for years to come.
With this in mind, we have created a comprehensive step-by-step guide to placing an order with us, with the aim of making sure you are fully informed along the way.
To provide a more visual experience for your enquiry, we can also arrange a Zoom consultation to speak face to face with our design team. Time are available to suit most time zones, and can be booked here.
Step One – Requesting a Welcome Pack
Our Welcome Packs provide information about the heritage of the brand, the history of hand engraving techniques, a selection of to scale signet ring face sizes and a plastic finger sizer to measure your ring size.
Once received, to use the plastic finger sizer, thread the pointed end through the small gap and fasten around the desired finger until the sizer is tight but comfortable. The letter marked on the outside will indicate the size of ring required.
You can also request a lookbook to view the Rebus collection in colour.
Step Two – Confirming your finger size; ordering a 3D printed resin replica ring
For those of you who are interested in a signet ring, once you have either measured your finger with the plastic sizer , or have been sized by your local jeweller, the next step is deciding which face size and shape you prefer.
To help with your decision, Rebus can create a replica ring in all of our face shapes for you to try on. All replica rings will be sent with a Welcome Pack.
The price of the replica is deductible from your final order and Rebus will cover the shipping charges to send it to you.
As the replica rings are made to order in your finger size, the production lead-time is 1-2 weeks.
Step Three – Choosing your design
If you have found an initial or monogram style, or your family crest in our database in the ‘Personalise’ section of our website, you will be able to order your jewellery piece online.
For those of you who have an existing wax impression in the family, it is highly recommended that this is sent to us, as each hand engraver has their own style, no two signet ring engravings will ever be exactly the same. An existing impression is used by the engraver as an artwork and allows them to match the different levels of depth and detail as much as possible. All wax impressions sent to us will be used with great care and will be returned once the ring has been completed.
Many people do not have a family crest or wax impression, and this is not a problem. We can work from images to create your piece. You can email your image as a JPEG or PDF to the Design team and they will make sure that the level of detail and shape of the design is suitable for the ring shape and face size that you have chosen.
Rebus can also create a bespoke design of your choice and our artists will draw the artwork on a ring template for you to approve. All you need to do is provide the Design team with a brief of the elements you would like the artist to include and provide images of designs you have seen if applicable.
The design fees range depending upon the scope of the design brief, and we will provide a quotation before getting started.
Step Four – Payment process
To proceed with your order, we just require a 75% deposit to get started, and you can either make payment via an online link that we send to you, or over the phone.
Once completed, the balance will need settling before we can ship your order.
Step Five – Production lead-time and delivery information
As our pieces are crafted and engraved by hand with love and attention to detail, the lead-times vary of the type of jewellery and engraving you have ordered and also the time of year, as we tend to have a long, eager waiting list around the holidays.
Once we have an idea of what you are looking for, we can provide an accurate quote on lead-time and cost.
Once the piece is completed images/a short video clip of the completed piece will also be sent before shipping.
Once the balance of the order has been settled, Rebus ships internationally free of charge, using an insured courier service with either DHL or FedEx. All orders outside of the UK will be charged VAT free, however taxes and duties will be charged by customs once reaching your country and are not refundable.
When ordering online from the USA, shipping, tax and import duty is covered by Rebus.
Once shipped, tracking information will be sent to you via email.
t: 0207 405 5188 | e: firstname.lastname@example.org
Dedicated US customer service
US Toll Free: 800-416-8450 | e: email@example.com